EXCHANGE AND RETURN RULES

 

The procedure for returns of the Goods by the Buyer in accordance with the Law of the Republic of Kazakhstan "On Protection of Consumer Rights":

return or exchange of the Goods is possible within 14 (fourteen) calendar days from the date of purchase.


Mandatory conditions for returning or exchanging goods:

  • the Goods have not been used;

  • appearance, consumer properties, seals and labels are preserved;

  • integrity of the original packaging is preserved;

  • a document confirming the purchase of the Goods is available.

  • the Goods must be returned in the same condition in which they were purchased, including packaging and accessories, if any;

  • the Goods are returned or exchanged without reimbursement of transportation costs.

The following items cannot be returned or exchanged: hosiery and underwear, except in cases where a manufacturing defect is detected.


Goods handover methods:
The Buyer can return the goods to the Supplier in two methods:

  • bring the Goods to the store personally;

  • transfer the Goods with a courier.

Set of documents for the Goods return processing:

  • scanned copy of an identity document (passport or ID card);

  • return application (form);

  • scanned copy of the invoice handed over with the courier upon delivery;

  • extract from the card account or Goods payment confirmation.

Filing the Goods return or exchange applications:
The application can be filed in one of the following methods:

  • Fill out an application on the website and attach the specified documents;

  • Fill out an application in the store and provide printed copies of documents (the buyer's signature is required);

  • Send the printed copies of documents by courier together with the Goods.

All documents must indicate the current date of return of the Goods. The period for the Goods handover to the store may not exceed 14 calendar days from the date of purchase.

If the Goods being returned do not meet the specified requirements, the Seller reserves the right to refuse the return or exchange of the Goods.


Refunds:

Refunds are made exclusively according to the details from which the payment was received, unless otherwise agreed by the parties. The period for crediting funds to the buyer's account depends on the internal regulations of the bank and can be up to 30 (thirty) days after filling out and satisfying the Goods return and/or exchange application.

Форма обмена / возврата

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